Refund policy

Returns and Refund Policy

Last updated: 18 June 2026

FootGuru sells digital guides, printed books and journals, and online video consultations. Refunds work differently for each. This policy sits alongside your legal rights as a consumer and does not affect them.

If you have a problem with anything you have bought, email justin@justinblake.ie with your order number.

Digital guides and downloads

Digital products are delivered instantly and cannot be returned once downloaded or opened. By buying and downloading a digital guide, you agree to immediate access and acknowledge that this waives the standard 14-day cancellation period for digital content. If a file will not download or open, or you received the wrong one, contact us and we will fix it or refund it.

Printed books and journals

Printed to order, so we cannot accept returns for a change of mind. If your order arrives damaged, misprinted, or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will arrange a replacement or refund. You will not usually need to send the item back.

Online consultations

You can reschedule or cancel with at least 24 hours notice for a free reschedule or full refund. Cancellations inside 24 hours and missed appointments are non-refundable. Once a consultation has taken place and any written report sent, the fee is non-refundable. If you were not happy, contact us within 7 days.

Your statutory rights

Nothing here affects your statutory rights. If a product is faulty, not as described, or does not do what it is supposed to, you are entitled to a remedy under applicable consumer law.

Refunds

Approved refunds go back to your original payment method, normally within 5 to 10 business days.

Contact

FootGuru, justin@justinblake.ie

pdated: 1/29.26